Post: Senior Manager (Enquire)

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Children in Scotland is proud to have achieved the Investor in People standard

Location: Edinburgh
Accountable to: The Chief Executive, Children in Scotland
Duration: Maternity cover (estimated 12 months from July 2008). Secondment opportunities would be welcomed.

Objective: To be responsible for planning, managing, marketing and delivering Enquire – the Scottish advice service for additional support for learning – encompassing a telephone helpline; publications for a range of different audiences in a range of formats; and a programme of training and outreach work. The post is one of two senior manager posts, working on a job share basis for some aspects of the work.

Responsibilities

The has primary responsibility to undertake the following:

1. To run a national telephone helpline, supported by a computerised database, to provide information and advice to parents/carers of children with additional support needs and professionals working with them.
2. To monitor the quality of the helpline service, responding to complex enquiries where appropriate.
3. To manage effective monitoring and evaluation systems for the service and be responsible for reporting to funders, the service’s advisory group, and Children in Scotland.
4. To be responsible for the management of the implementation of an effective publicity programme to heighten the profile of the service and encourage increased use.
5. To be responsible for the development of information materials (including print and web based) to inform parents/carers, professionals, local authorities and schools, children and young people and other professionals.
6. To manage the budget for the Enquire service.
7. To recruit, manage and support staff working in the service.
8. To contribute to policy development and forward planning within the agency, and develop an effective working relationship with other sections.
9. To be responsible for managing a training and outreach programme for parents, children and young people, and other groups, including local authority staff, to ensure that those at local levels have access to information and advice to enable informed decisions about additional support for learning.
10. To ensure positive relationships are sought and maintained with key stakeholders in the field.

Person Specification

Essential qualities:

1. A relevant professional/academic qualification, preferably in a discipline related to children and their families.
2. Knowledge relating to education and additional support for learning.
3. Excellent oral and written communication skills with experience of marketing and production and dissemination of information materials.
4. Excellent organisational and managerial skills, including previous experience of staff management, report writing, and ability to network across agencies.
5. Experience in monitoring and evaluation techniques.
6. Experience of financial management.
7. A commitment to promoting the aims and values of the organisation with particular regard to equality of opportunity and non-discriminatory practice towards children and families.

Desirable qualities:

1. Evidence of project management.

2. Evidence of working in a multi-disciplined environment.

Terms and Conditions of Service

This job description is open to review by Children in Scotland.

Children in Scotland is a No Smoking Office

Closing date for applications - 12 noon, Wednesday 21 May 2008

Interviews will be held in Edinburgh on Wednesday 4 June 2008

Criminal Records Checks
Appointment of successful candidates for posts which will have regular contact with children, young people and/or vulnerable adults will be subject to a satisfactory criminal records check.

All candidates should read this further information.

Applications for any open vacancies are invited by post or electronically. Simply download the Guidance Notes, Application Form and the Equal Opportunities Monitoring Form, complete both of the forms and return them to us at the addresses below.