The service offers:

• A fully trained and supported network of mediators
• Neutral venues
• Training opportunities
• Information on legislative requirements and good practice.

The service involves:

• A child centred approach to resolving disputes and disagreements over Additional Support for Learning (ASL)
• An emphasis on building trust and understanding to promote effective parent/ professionals partnerships.

A RESOLVE: ASL mediator is a trained independent and neutral third party who will:

• Work with services and families to resolve disputes
• Assist in communication and encourage mutual understanding
• Assist the parties to arrive at the outcomes/agreements themselves
• Establish a basis for effective parent/professional partnerships
• A RESOLVE:ASL mediator does not make decisions or recommend solutions.

The service is free for parents/ carers and children and young people.

Service level agreements are available for local authorities to purchase.

This service has been based on the successful and effective Enquire mediation pilot project.

Find out more about the mediation process.